Cancellation and Exchange Policy

Divine Pehrawa follows a friendly policy to ensure your purchases are free of stress. We offer a “100% Buyer Protection Program” for our valued customers. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.

Size Exchange/Product Exchange: Exchange are not allowed on size issues. Exchange will not be issued on product exchange. All purchases made on offers and discounts are non exchangeable.

Return : We don’t take returns on items sold once.

Damaged/Wrong Delivery: If it’s a damaged/defective product, incorrect item sent, we will replace the product with the next fastest possible courier facility. However, when a product is shipped from our warehouse it goes under 3 layers of quality check and we record the process for your reference as well. Still, if there is an issue with the product we would resolve it for you.

When Exchange is not accepted?

1. Exchange not accepted due to color Difference. 10% Colour difference might be there due to screen resolution and lights.
2. Exchanges are not accepted if Customer does not like the material or colour of the product order. As we use the best quality material in the market and all product details are mentioned in the Product description. We would suggest you please read all the details before placing the order. 
3. Exchanges are not accepted if the piece is specially customized of the customer.

No, you can’t cancel the parcel once the order has been placed

• If your product arrives damaged or you receive the wrong product, you should email us at customersupport@divinepehrawa.in along with a photo of the damaged product. The mail should be sent within 24 hours of delivery of damaged items in your shipment. In such cases, we offer a resolution.
• All Custom Duties levied on the products will be borne by the customer.

For Exchanges by international customers, the above policy is applicable. Any other questions or clarifications, please contact us at customersupport@divinepehrawa.in

Unfortunately you can’t cancel the order, once you placed.